Frequently Asked Questions (FAQ)

Welcome to WebCart, the online shopping platform for Abundance Food Co-op! Below, you’ll find answers to common questions about using our service. If you need further assistance, email us at webcart@abundance.coop.

General Questions

What is WebCart?
WebCart is the online shopping platform for Abundance Food Co-op, offering a convenient way to shop for groceries online with options for in-store or curbside pick-up. The URL is shop.abundance.coop.
Where is Abundance Food Co-op located?
Our physical store is located in the South Wedge in Rochester, NY:
571 South Ave, Rochester, NY 14620.
This is where you will pick up your online order.
Do you offer delivery?
We currently do not offer delivery but may in the future. Let us know if you’re interested by emailing webcart@abundance.coop.

Account Management

How do I sign up for WebCart?
Do I have to be a Shareholder to shop?
No. Everyone is welcome to shop at the Co-op.
I’m already an Abundance customer. How do I use my existing account?
If you’re a shareholder, FLOWER member, DUFB participant, and/or current/retired employee, use the contact information provided to Abundance to retrieve your account.
This ensures you can apply your discounts online and keep a record of your purchases.

Unsure of your contact details?
Fill out the online form or email us at webcart@abundance.coop.
Can I reset my password?
Yes, navigate to shop.abundance.coop/forgot. Choose your method of contact to get the verification code and reset your password. If you don’t receive a verification code, please email webcart@abundance.coop for assistance.
Can I update my personal information?
Yes, go to Your Account > Account Settings to update your physical address, phone number, or email.

Ordering

How do I place an order?
I’m a shareholder, how do I use my monthly 10% discount?
At checkout, enter the coupon code MONTHLY10 and the discount will be applied to eligible items. You may use this discount once a month, either on WebCart or in-store.
I’m a FLOWER member, how do I get the 10% discount?
At checkout, the 10% discount is automatically applied to all eligible items. It’s that simple!
I’m a Double Up Food Bucks (DUFB) member, how do I redeem my DUFB points to pay?
At checkout, in the Payment section, select Rewards. The balance can be used to pay for the eligible fresh or frozen produce.
I’m a Double Up Food Bucks (DUFB) member, how can I accrue points during my transaction?
You can only accrue DUFB points when you purchase fresh or frozen produce with EBT. At this time, EBT is not accepted on WebCart, so you are not able to accrue points. Please visit our physical store to accrue more DUFB points. We are working with the USDA FNS towards accepting EBT as an online method of payment. If you’d like to be contacted when we start accepting EBT online, please send an email to webcart@abundance.coop.
Is there a minimum order amount?
There is no minimum order amount, but handling fees apply based on your order total:
  • Under $50: $15
  • $50-$150: $10
  • Over $150: Free!
Is there a fee for using WebCart?
Yes, we apply a scaling fee based on your order total:
  • Under $50: $15
  • $50-$150: $10
  • Over $150: Free!
Do you charge higher prices for online shopping?
Unlike other services, we do not increase prices for online shopping. However, a handling fee applies:
  • Under $50: $15
  • $50-$150: $10
  • Over $150: Free!
Can I save items without placing an order?
Yes! Items remain in your cart until you place the order or remove them.
You can also create shopping lists to save frequently purchased items.
Can I edit or cancel my order?
You can edit or cancel your order before it is prepared:
  • Go to Your Account > Order History and select Edit Order.
  • A message will guide you through the edit process. You’ll have 20 minutes to make changes and check out again.
  • Remember to check out again after you are done editing your order.
  • If it is too late to edit or cancel your order through WebCart, call us at (585) 454-2667.
What happens if a product is unavailable?
If an item is out of stock, we can substitute it with a similar brand, size, or content. Enable substitutions during checkout to allow this.
Are your products fresh?
Yes! We prioritize quality and ensure all items meet our co-op standards.
Do you offer organic and local products?
Yes, we give priority to buying local, organic, sustainable, and/or socially responsible products. We helped to pioneer the natural and organic food movement in the region, building our store from the ground up through the hard work of our owners and the longstanding partnerships with local farmers and producers we’ve established.

Pick-Up Options

What pick-up options are available?
  • In-store pick-up: Visit our Customer Service desk.
  • Curbside pick-up: Indicate this option in your order and text (585) 454-9336 when you’re in the parking lot.
We currently do not offer delivery but may in the future. Let us know if you’re interested by emailing webcart@abundance.coop.

Payments

What online payment methods do you accept?
For online orders, we accept:
  • Credit and debit cards (Visa, Mastercard, American Express, Discover)
  • Abundance gift cards
  • Soon-to-come: EBT, Double Up Food Bucks
If you’d like to be contacted when we start accepting EBT online, please send an email to webcart@abundance.coop.
When will my card be charged?
Transactions are authorized at the time of order but finalized only when your order is ready for pick-up.
How can I request a refund?
Refunds can be requested by:

Customer Support

How can I contact you?
For assistance, you can:
What are your hours?
Our physical store is open every day from 8AM to 8:30PM.
WebCart pick-up is available Monday through Friday from 9AM to 8PM.
You can shop online at any time!