Position Title: Front End Manager   Reports Directly to: General Manager
Classification: Non-Exempt   Pay Range: $21.00 – $25.00
Location: 571 South Ave.  Work Location: Cash Office/CS Desk
Union Position: Non-Union

Job Summary:

The Front End Manager oversees all cashier, customer service, and front-end operations. This role ensures a welcoming experience for shoppers and fosters an efficient, friendly, and cooperative environment.

Supervisory Responsibilities:

· Supervises Front End Supervisors, Front End Team Members, and Customer Service staff.

Duties & Responsibilities:

· Manages daily front-end operations including cash handling, scheduling, and customer engagement.

· Ensures cashiers meet excellent customer service standards.

· Resolves customer issues and concerns promptly and professionally.

· Maintains register accuracy and oversee daily balancing and deposits.

· Trains and coaches staff on POS systems, policies, and service expectations.

· Maintains cleanliness and organization of all front-end spaces.

· Assists with membership/ownership sign-ups and inquiries.

· Supports storewide merchandising and promotional initiatives.

· Performs other duties as assigned.

Required Skills & Abilities:

· Strong leadership and communication skills.

· Exceptional customer service abilities.

· Expertise in POS systems and cash reconciliation.

· Ability to manage conflicts and problem-solve quickly.

Education & Experience:

· High school diploma required; associate or bachelor’s degree preferred.

· 2–4 years of retail or customer service leadership experience.

· Experience overseeing cashiers or front-end teams strongly preferred.

Physical Requirements:

· Ability to stand for long periods.

· Ability to lift 30 lbs. occasionally.

· Mobility throughout store.

About Us:

Abundance food Co-op was established in 2001 as Rochester’s first and only cooperatively owned grocery store. Food matters to us. Where it’s from, how it’s grown or made, and how it tastes. We give priority to buying local, organic, sustainable, and/or socially responsible products. In fact, we helped to pioneer the natural and organic food movement in the region, building our store from the ground up through the hard work of our owners and the longstanding partnerships with local farmers and producers we’ve established.